Senior Sales Director and Hospitality IT Industry Advocate

Paul Finch has worked in the hospitality technology industry for the last 30 years since graduating with a degree in hospitality management and has spent a large part of his career to date helping hospitality businesses to maximise the return from their technology investments and delivering greater revenues and guest satisfaction.

Paul truly believes that the more you know about individual guest preferences, the better you are able to deliver personal experiences and efficient services, leading to greater guest satisfaction, enhanced revenues and maximum job satisfaction, and that the right technology and technological partner are part of the tool set  that can help you achieve this.

He also feels that guests who feel recognised and receive personal and memorable experiences will spend more and recommend more as they become champions of your property.